We'll assist you through the claim procedure.
This guide will ask you a concern and based on your response show you another question or outcome.
Before you start, examine if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You may need to provide supporting files to advance your claim.
We'll let you understand the outcome of your claim. We'll send out a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you think we've made an error employment you can ask us to evaluate our choice.
We can assist if you remain in monetary challenge or need special support while we process your claim.
4: Are you claiming JobSeeker Payment for yourself?
5: Do you have a Nominee arrangement in location?
To declare on someone else's behalf you must be authorised.
The person you're claiming for should choose you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate arrangement
You require to have an arrangement in location to claim on somebody else's behalf.
The individual you're claiming for will need to begin the procedure. Read about how to include a Candidate arrangement using your online account.
7: Do you wish to claim online?
The simplest way is to claim online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You don't require to go to a service centre to make a claim. If you're feeling unwell, or need to separate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it's simple to create one.
To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these actions to connect to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Get JobSeeker Payment then follow the prompts to complete your claim.
13: employment Create a myGov account and prove who you are to connect to Centrelink
To declare a payment you require a Centrelink online account linked to myGov. If you don't have a myGov account, it's simple to create one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Terms of use. If you accept the terms, choose I concur.
3. Enter your e-mail address, then confirm this address using a code we email to you. Your myGov account must use a special e-mail address. You can't use the same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and enter responses.
6. You have actually produced your myGov account, employment choose Continue to myGov.
After you show who you are through myGov by entering some details about you, you'll get a CRN. We'll examine if you currently have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we'll inspect them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from one of these files: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise need identity information from among these files:
- Australian chauffeur licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can send your claim, you'll need to visit a service centre to finish our identity requirements. You'll need to provide us an appropriate picture identity document along with any other documents we might request for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you produce your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Check in to myGov and show who you are to link Centrelink
To claim a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, details from your identity files and confirm your image.
Find out how to set up the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, employment follow these steps to connect Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Get begun in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get started.
- Select Request JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you need to do anything else to complete your claim. We might ask you send supporting files to send your claim.
You can finish these actions up to 13 weeks before your situations change. You can then submit your claim 2 week before your situations alter. We'll call you to remind you to do this.
21: Check in to myGov and link to Centrelink with your CRN to declare
To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.
Follow these steps:
1. Sign in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Start.
- Select Apply for JobSeeker Payment and follow the prompts to complete your claim.
We'll tell you if you need to do anything else to finish your claim. We may ask you for supporting files to submit your claim.
22: employment After you claim by phone
We'll contact you if we require more information.
We'll send you a letter to let you understand your claim outcome. If your claim achieves success, we'll let you know:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you submit your claim online, you'll get a receipt informing you:
- the ID variety of your claim - the date we estimate your claim will be total.
If your Centrelink online account is linked to myGov, indication in now to track your claim online.
Sign in to myGov
You can also use the Express Plus Centrelink mobile app.
If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our decision.
To do your business with us, employment produce a myGov account and employment link it to Centrelink.
You require to show your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some documents to support your claim.
If you or your partner stop work, or modification from full time to casual work we'll require an Employment Separation Certificate from you in some scenarios.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.