We'll direct you through the claim process.
This guide will ask you a question and based on your answer show you another question or result.
Before you start, inspect if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might require to provide supporting documents to advance your claim.
We'll let you know the result of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we have actually made an error you can ask us to examine our decision.
We can help if you're in financial hardship or need unique assistance while we process your claim.
4: Are you declaring JobSeeker Payment for yourself?
5: Do you have a Nominee plan in location?
To declare on someone else's behalf you should be authorised.
The person you're declaring for need to nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate arrangement
You need to have an arrangement in place to declare on someone else's behalf.
The individual you're declaring for will need to begin the procedure. Check out how to add a Nominee plan utilizing your online account.
7: Do you desire to declare online?
The most convenient way is to claim online.
8: You can declare over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling unwell, or require to isolate yourself at home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to produce one.
To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these actions to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.
13: Create a myGov account and show who you are to connect to Centrelink
To claim a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it's simple to produce one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Regards to use. If you to the terms, choose I agree.
3. Enter your email address, then verify this address using a code we email to you. Your myGov account must use an unique e-mail address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and go into responses.
6. You have actually created your myGov account, select Continue to myGov.
After you show who you are through myGov by getting in some information about you, you'll get a CRN. We'll examine if you already have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some personal information and we'll examine them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity details from among these documents: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity details from one of these files:
- Australian motorist licence - ImmiCard provided by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can send your claim, you'll require to visit a service centre to finish our identity requirements. You'll need to give us an acceptable photo identity file in addition to any other documents we may ask for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you develop your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Sign in to myGov and show who you are to link Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity service provider that offers the strong level Digital Identity required for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, information from your identity documents and validate your photo.
Learn how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your grant share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Begin in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can use online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Begin.
- Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get going.
- Select Get JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you require to do anything else to complete your claim. We may ask you send supporting files to submit your claim.
You can complete these steps up to 13 weeks before your scenarios change. You can then send your claim 14 days before your circumstances change. We'll call you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to declare
To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online represent you and connect it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get started.
- Select Look For JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to send your claim.
22: After you declare by phone
We'll contact you if we need more details.
We'll send you a letter to let you understand your claim outcome. If your claim is successful, we'll let you understand:
- when you'll get your first payment
- how much you'll get.
23: After you claim online
After you send your claim online, you'll get an invoice informing you:
- the ID number of your claim - the date we estimate your claim will be complete.
If your Centrelink online account is linked to myGov, check in now to track your claim online.
Check in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you do not concur with our decision call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to examine our choice.
To do your service with us, produce a myGov account and link it to Centrelink.
You need to show your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some documents to support your claim.
If you or your partner quit working, or modification from full-time to casual work we'll require a Work Separation Certificate from you in some situations.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, employment update your information and get payments for you.